1. understands the difference between listening and understanding, and strives to do both.
3. understands the importance of "re-verbalizing" what the speaker has said, in order to hear it in conjunction with simply thinking it.
4. learns what values the other person holds and prescribes accordingly -- if asked. Note: This last part depends on what you sense the other person is looking for. Sometimes they may be looking to just vent; other times while may crave direct and poignant feedback.
Thanks to JoHanna for helping me work this through.
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